FAQs: Answers to Common Questions

FAQs: Answers to Common Questions

Self-Help Resources
April 05, 2025•3 min read

FAQs: Answers to Common Questions

At BetterHomes.Today, we’re committed to making your home improvement journey smooth, stress-free, and successful. Below, we’ve compiled answers to the questions homeowners ask most often about our platform, our contractor network, and how we ensure your satisfaction. If you don’t find what you’re looking for, feel free to reach out—we’re always here to help!

1. How does BetterHomes.Today work?

BetterHomes.Today connects you with a curated network of elite contractors for your home improvement projects. Simply book a 15-minute Project Kickoff Call, and we’ll match you with a vetted professional who fits your needs, timeline, and budget. We oversee the process to ensure quality and satisfaction every step of the way.

2. How are contractors vetted for your network?

We take quality seriously. Every contractor in our network goes through a thorough vetting process, which includes:

  • Checking their business credentials, licensing, and insurance.

  • Reviewing their past projects and client feedback.

  • Contacting previous customers to verify reliability and craftsmanship.
    Only top-tier pros make it into our network, so you can trust you’re getting the best.

3. What if I’m not satisfied with the contractor’s work?

Your happiness is our priority. If the work doesn’t meet your expectations, our Homeowner Assurance Guarantee has you covered. We’ll step in to mediate with the contractor to resolve the issue—or find you a new pro. Just let us know, and we’ll make it right.

4. How does the dispute resolution process work?

If a problem arises, we facilitate a straightforward resolution process. We start by mediating between you and the contractor to address your concerns. Since BetterHomes.Today drives significant business to our contractors, they’re motivated to resolve issues quickly.

5. Is there a cost to use BetterHomes.Today?

Nope! There’s no cost to homeowners for using our platform. You pay the contractor directly for their services, and we handle the matchmaking at no charge to you. It’s premium service without the hidden fees.

6. How do I know I’ll get a good contractor?

We ensure quality by carefully vetting every contractor for expertise, reliability, and professionalism. Plus, being part of our network can double or triple their business, so they’re incentivized to deliver exceptional results. We also oversee your project and step in if anything goes off track.

7. Can I work directly with a contractor without using BetterHomes.Today?

You could, but booking through us gives you the added protection of our Homeowner Assurance Guarantee. We oversee your project to ensure it’s completed to the highest standards, saving you the stress of managing it solo. Why not let us handle the heavy lifting?

8. What kind of projects can I use BetterHomes.Today for?

Our network covers a wide variety of home services, including:

  • Roofing

  • Plumbing

  • HVAC

  • Electrical

  • Pools & Spas

  • Remodeling

  • Landscaping

  • And much more!
    Not sure if your project fits? Book a Project Kickoff Call, and we’ll point you in the right direction.

9. How do I get started with my project?

Getting started is simple! Book a 15-minute Project Kickoff Call with us. We’ll discuss your project details, confirm your needs, and match you with a vetted contractor who’s perfect for the job. From there, we’ll help you schedule an estimate and keep things on track.

10. What is the Homeowner Assurance Guarantee?

Our Homeowner Assurance Guarantee is your safety net. It promises:

  • Quality Craftsmanship: If the work isn’t up to par, we’ll fix it or find a new pro.

  • No Rip-Off Protection: We mediate billing disputes for fair pricing.

  • On-Time Completion: If delays go beyond the agreed timeline, we'll work to get it back on track.

  • Satisfaction Commitment: We’ll work with the contractor to resolve any issues.
    Your project’s success is our top priority.

Still Have Questions?

We’ve got you covered! Check out our blog for more home improvement tips, or book a quick 15-minute Project Kickoff Call to get personalized answers and kickstart your project with confidence.

This FAQ section is designed to address your biggest questions while showcasing how BetterHomes.Today makes home improvement easy, reliable, and worry-free. Let us help you turn your vision into reality!

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