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We’re Sorry to Hear You’re Unhappy—Let’s Make It Right.

At BetterHomes.Today, your satisfaction is our top priority. If your contractor’s work hasn’t met your expectations, we’re here to step in and resolve the issue. Our Homeowner Assurance Guarantee ensures you’re protected, and we’ll work with you and the contractor to fix the problem or find a new pro.

Why Report a Concern?

Quality Matters: We hold our contractors to the highest standards.
Fast Mediation: We’ll act quickly to address your issue.
Peace of Mind: You’re backed by our guarantee—your project will be done right.

How to Report a Concern

Fill Out the Form Below: Include details about your project, the contractor, and the issue.
Submit: We’ll review your concern within 24 hours.
Resolution: A support specialist will contact you to discuss next steps and resolve the issue.

What to Include in Your Report

Project details (e.g., type of work, start date).

Contractor name and contact info.

Specific concerns (e.g., poor craftsmanship, unmet expectations).

Photos or documents (if applicable) to support your claim.

First Name *

Last Name *

Email *

Phone *

Contractor's Name *

Description of the problem *

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What Happens Next?

We’ll mediate with the contractor to address your concerns and ensure the work meets your standards. If the issue persists, we’ll find a new contractor to complete the job. Our team will keep you updated every step of the way.